GENERAL TERMS OF USE

Welcome to the Casa Trovão website. Accessing and using the Casa Trovão online store, as well as purchasing products, imply reading, understanding, and accepting our General Terms of Use.

These General Terms of Use regulate the commercial relationships established between Casa Trovão and third parties who use and/or purchase products through the Casa Trovão online store.

The prices indicated for each item are fixed, include VAT, but do not include shipping costs.

1. HOW TO ORDER

In this online store, products are grouped into families and sub-families. By accessing the product family that interests you, you can select the product of your choice and obtain all its information as well as make the purchase.

To purchase a product, you must register by providing all the requested data and accept the General Terms of Use. We recommend that you carefully read and accept the General Terms of Use.

The data provided will be stored in a database solely owned by the Company and treated in accordance with our Privacy Policy. Users who only register as buyers will not receive news, promotions, or offers unless they expressly consent.

Orders can be placed via:

Online Store: www.casatrovao.pt

Email: info@casatrovao.pt

Phone: +351 244 767 473 (Call to national landline)

To make a purchase, follow the steps indicated in the ordering process, where detailed prices and other associated data appear, and make the payment via one of the available options.

Once the purchase is made, the user will receive a confirmation email listing all purchased products, prices, taxes, shipping costs, and the corresponding payment method.

This order confirmation is not an invoice and serves only as proof of purchase. The final invoice will be sent later together with the purchased products or by email.

Orders will be stored in the Casa Trovão database for a period that in no case will exceed the limits established by current legislation.

2. PRODUCTS AND PRICES

Casa Trovão reserves the right to change at any time the commercial offer presented on its website (product changes, prices, promotions, and other commercial and service conditions).

The images of the products presented in the online store correspond as faithfully as possible, allowed by internet imaging technology, to the products we sell.

The prices of the products appearing in the online store are in Euros and include VAT. Shipping costs will be added to these prices, communicated to the user during the purchase process, and must be accepted with the purchase confirmation.

The amount of shipping costs depends on the total weight and volume of your order.

In case of typographical errors presented in this online store, completely beyond the Company’s control, immediate correction will be made. In such circumstances, if there is a price typographical error and a customer decides to purchase that product based on the presented price, the error will be communicated to the customer, who will have the right to rescind the purchase without any problem.

3. PAYMENT METHODS

After confirming all order/purchase details, products, shipping method, delivery address, and billing details, a new page will appear to choose the payment method.

Payment for the products chosen and shipping costs can be made in the following ways:

MULTIBANCO

PAYPAL and MB WAY

CREDIT CARD (additional 5% fee)

Credit card payment is processed upon purchase confirmation. Please carefully fill in all the mandatory fields requested.

For payments made with foreign credit cards (issued outside Portugal), it is necessary that the issuing bank supports the Secure Electronic Commerce (SEC) security protocol. Payments with cards not meeting this requirement will not be accepted.

If any of the ordered items are out of stock or defective at shipping time, a refund of the corresponding amount will be made to the credit card within a maximum of 30 days.

We accept credit cards: VISA and MASTERCARD. All credit card payments meet the security requirements demanded by the Bank of Portugal.

Casa Trovão reserves the right to refuse any credit card transaction. In such case, the amount will be credited back to the credit card.

BANK TRANSFER

Beneficiary:

IBAN:

BIC/SWIFT:

To facilitate and ensure transfers made from abroad, you must provide the issuing bank with BIC/SWIFT and IBAN codes.

It is very important to write the order number or reference as well as your full name in the field of the transfer ordering party.

You have a period of 2 BUSINESS DAYS to process your order after confirming it. As soon as Casa Trovão receives confirmation of your transfer, the order will be activated. The delivery time starts from the date the transfer is credited to our account.

4. SHIPPING METHODS

Products purchased in the Casa Trovão online store will be sent to the shipping address indicated by the user after payment confirmation and within a maximum period of 30 days, as established by law. However, the usual average delivery time is 2 to 7 BUSINESS DAYS after payment confirmation and subject to stock availability. In case of stock shortage, Casa Trovão will contact the user to inform about the estimated delivery time. For deliveries to islands (Madeira and Azores), the time depends on destination, weight, and volume of the order, averaging about 10 to 20 BUSINESS DAYS.

Casa Trovão commits to delivering the products to the address indicated by the user in the order form. To optimize deliveries, we ask users to indicate a delivery address where the order can be received during normal working hours.

Casa Trovão is not responsible for delivery errors caused by incorrect delivery address input by the user.

In case of delivery delays attributable to Casa Trovão, the user may cancel their order according to procedures described in the "Returns" chapter, without bearing shipping and return costs. Delivery delays do not include cases where the order was made available to the user within the agreed timeframe but not delivered due to user-related reasons.

If the user is absent at delivery, the shipping company will leave a notice with instructions on how to collect the order and/or arrange another delivery.

Shipping costs are not included in the product price. The user will be informed of shipping costs at purchase time.

Delivery by carrier is only made to the ground floor door of the address indicated by the customer.

Delivery Time - Approximately 2 to 5 BUSINESS DAYS on the mainland and 10 to 20 BUSINESS DAYS on the islands. Transit time may be exceeded due to adverse weather or airline responsibility when applicable.

BY TRANSPORT AGENCY – For orders over 50kg and for islands.

Shipping Costs – depend on merchandise volume and weight. We provide free quotes upon customer request.

Delivery time – approx. 5 to 20 business days, depending on location.

IF WE DO NOT HAVE ALL ITEMS IN STOCK FROM YOUR ORDER, YOU MAY REQUEST A PARTIAL SHIPMENT.

5. RETURNS and REFUNDS

IF THE MERCHANDISE IS NOT TO YOUR LIKING, THE CUSTOMER MAY RETURN THE ITEMS,

BUT TO DO SO THEY MUST:

Notify Casa Trovão (tel. +351 244 767 473 (Call to national landline) or info@casatrovao.pt) of their intention within a maximum period of 14 BUSINESS DAYS after receiving the merchandise,

Casa Trovão will contact the customer to arrange when and how the return will be made. No return will be accepted without prior written agreement from Casa Trovão.

The merchandise to be returned must be in perfect condition, new, in original packaging, and with any warranties and instructions, if applicable,

Items to be returned must be properly packaged and protected before returning. The return slip provided by Casa Trovão, signed and dated, indicating the order number and reason for the return, should be included in the package.

Return shipping costs are entirely the responsibility of the customer, except in cases of defective products or errors on the part of Casa Trovão.

Casa Trovão will not refund the amount paid nor send replacement products until receipt and inspection of the returned products and their packaging and accessories/complements have been done.

The refund amount will be the amount indicated on the order form. The refund will be made exactly as the payment method used for the purchase and within the time limits established by law.

In the case of defective products, Casa Trovão will replace the product with another in perfect condition. The replacement will always be for the same product and reference, with shipping and return postage costs borne by Casa Trovão.

In case of sending the wrong product, Casa Trovão will bear the cost of return shipping and sending the correct product.

6. CUSTOMER SERVICE

For any information, incidents, or complaints, the user can contact our Customer Service by email at info@casatrovao.pt or by phone at +351 244 767 473 (call to national landline).

7. WARRANTIES

The warranty for the various items sold in Casa Trovão's Online Store is the same as that provided by each manufacturer of the various products, which guarantee that they are free from factory defects and are not unsuitable or dangerous for normal use.

8. INTELLECTUAL AND INDUSTRIAL PROPERTY

All content of Casa Trovão's online store, as well as each item and the information or other materials contained therein, trademarks, structure, selection, organization, and presentation of its contents, and the software used, are protected by the intellectual and industrial property rights of Casa Trovão or third parties.

The user may not reproduce, transform, modify, disaggregate, reverse engineer, distribute, rent, lend, make available, or allow public access by any form of public communication of any of the articles or elements mentioned in the previous paragraph, unless authorized in writing by Casa Trovão or, as applicable, by the third-party rights holders.

The user must use the materials, content, and information accessed through the online store only for their own needs and agrees not to exploit commercially, directly or indirectly, the materials, content, and information obtained through them.

The user must refrain from manipulating or circumventing any technical device of the Online Store created by Casa Trovão.

9. DATA PROTECTION

We recommend that you carefully read our Privacy Policy, which explains all information in this regard.

10. USER OBLIGATIONS

The user is responsible for using the online store, purchasing products, and intelligently using the various services in compliance with the law, morality, and principles of these General Terms. They must refrain from using any means that could prevent, hinder, or damage the normal functioning and use of the online store by all users or cause damage to the property and rights of Casa Trovão, its suppliers, users, or other third parties.

11. COOKIES

To use our site, the use of cookies stored on the hard disk memory is necessary. Cookies are used to generate purchase statistics from info@casatrovao.pt. If desired, you can configure your browser to notify you on screen when cookies are received and to prevent their installation on your hard drive. Please consult your browser’s instructions and manuals for more details on this topic.

12. MODIFICATIONS TO GENERAL TERMS

Casa Trovão reserves the right to modify the General Terms of Use at any time without the need to inform the user.

The user is responsible for carefully reading the General Terms of Casa Trovão's online store before making a purchase of a product or service. The General Terms of Use published on the site at the time the user makes a purchase will be considered valid.

13. LEGISLATION

Commercial exchanges with Casa Trovão are governed by Portuguese law. In case of conflict or discrepancy, the applicable forum will be the Court of the Lisbon District unless prohibited by law.

14. HOW TO RECEIVE THE MERCHANDISE

Confirm that the number of packages delivered corresponds to the number of packages on the accompanying delivery note,

Check the condition of the packages - you do not have to open them, just verify the exterior. The delivery person must wait for you to complete this check.

If you detect any anomaly (e.g., package tampering/opening), take a photo and describe it in detail in the observations section of the delivery note, include the date, and sign with your legible name,

It is essential that you report the anomaly to Casa Trovão (Tel. +351 244 767 473 (Call to national landline) or email info@casatrovao.pt) within a maximum of 14 BUSINESS DAYS. Otherwise, the complaint cannot be accepted, nor can the issue be resolved.

15. HOW TO VERIFY THE MERCHANDISE

After opening the packages, you should check if the items and quantities received correspond to your order,

If you detect an error, please contact us by tel. +351 244 767 473 (Call to national landline) or email info@casatrovao.pt within 3 BUSINESS DAYS following receipt of goods. Casa Trovão will not consider any claims made more than 14 BUSINESS DAYS after receipt of the merchandise, according to the date and time on the delivery note. In case of error, you should contact Casa Trovão and will be advised on how to return/exchange the merchandise. Returns will not be accepted without prior notice and/or sent by shipping companies without our authorization.