GENERAL CONDITIONS OF USE
Refunds, Exchanges and Returns any product purchased through the website (online store) may be exchanged or refunded within a maximum of 14 days of receipt. In all cases, the product must be in its original condition and used products will not be accepted. To make an exchange or refund, the original invoice must be sent. Exchanges for another product are subject to stock availability. Shipping, reshipping and other fees will not be refunded. We cannot be held responsible for any damage caused to the product outside the company’s premises. If you have any questions or require further information, please contact us by email at info@casatrovao.pt. Production in small quantities and mostly by hand makes each piece unique. There may therefore be slight differences between each product.
Voluntary Arbitration Law 63/2011, of December 14:
https://r.search.yahoo.com/_ylt=AwrEbXAxboJmxw8T2rNXNyoA;_ylu=Y29sbwNiZjEEcG9zAzQEdnRpZAMEc2VjA3Ny/RV=2/RE=1721033522/RO=10/RU=https%3a%2f%2fwww.arbitrare.pt%2fmedia%2f3124%2flaw-on-voluntary-arbitration_no-63-2011-14-december.pdf/RK=2/RS=3c0kiK2D3ogC1VmAJotxrH01pGo-
CNIAC
www.arbitragemdeconsumo.org/mediacao.php
More information on the Consumer Portal www.consumidor.pt