Terms and conditions

Preamble

1. These general terms and conditions of sale are agreed between Casa Trovão, Lda, with head office at Rua Nossa Sra. do Caminho 2441-121 Batalha Portugal, tax identification number 509916996 and contact +351 244 767 473, hereinafter referred to as Casa Trovão and persons wishing to make purchases through the website www.casatrovao.pt hereinafter referred to as “User”.

2. The parties agree that purchases made through the website www.casatrovao.pt shall be governed exclusively by this contract to the exclusion of any conditions previously available on the website.

Article 1 – Object

  1. The purpose of these general terms and conditions of sale is to provide and define all the necessary information for the User on the ordering, sale, payment and delivery methods for purchases made on the www.casatrovao.pt website.
  2. These conditions regulate all the steps required to place the order and guarantee the follow-up of this order between the Contracting Parties.

Article 2 – Ordering

  1. The User places their order by completing the purchase process presented on the website www.casatrovao.pt, adding the product(s) they wish to order to their shopping basket:
  2. To send your order, the User must:
    a) Register on the www.casatrovao.pt website, providing the information requested there.
    b) Log in (providing a combination of e-mail and password chosen by the User when registering).
    c) Complete the information and choose the options that are made available to you during the order completion process (delivery and billing address, shipping method, payment method, as well as the VAT number and name that you want to appear on the invoice for tax purposes).
  3. The final confirmation of the order by the User is tantamount to full and complete acceptance of the prices and description of the products available for sale as well as these General Conditions of Sale, which will be the only ones applicable to the contract thus concluded.
  4. Casa Trovão will honor orders received online only up to the limit of available stocks. If the product is not available, Casa Trovão undertakes to inform the User as soon as possible.
  5. The data contained in the invoice is the sole responsibility of the User. Once an invoice has been issued, it cannot be reissued with changes.

Article 3 – Payment

  1. On the website www.casatrovao.pt, Casa Trovão offers the User the following payment methods via EuPago – Instituição de Pagamento Lda:
    a) Multibanco;
    b) MB Way;
    c) Credit card (Visa, Mastercard).
  1. In the case of payment by credit card, the debit will be made to the User’s card immediately after confirmation that the goods have been dispatched. If some of the products ordered are out of stock, their value will be credited to the User’s card after the order has been closed.

Article 4 – Delivery

  1. Orders are delivered within 14 working days of being placed. Delivery is carried out by CTT Expresso.
  2. Shipping costs are added to the order.

Article 5 – Prices

  1. Prices are to be understood in Euros, including taxes and duties, taking into account the VAT in force on the date of payment of the order.
  2. If there is an increase in the price of any product, the User will be informed immediately and can choose to receive their order (paying the difference) or cancel it.

Article 6 – Cancellation and Return

  1. The cancellation or return process is handled on a case-by-case basis by Casa Trovão. The request must be sent in writing to the contact e-mail address info@casatrovao.pt within 14 days of placing the order, and the instructions for canceling or returning the goods will be answered and defined by Casa Trovão by the same means of communication.
  2. Whenever possible, refunds should be made by the same payment method, but if this is not possible, the user must provide proof of payment and proof of account or card ownership in order for the refund to be made by Bank Transfer.
  3. Casa Trovão undertakes to reimburse the User within a maximum of 14 days.
  4. Returned products must be in saleable condition, i.e. in the same condition as when they arrived in the User’s hands, without any anomalies or damage.
  5. If the value resulting from the exchange of products in an order is lower or higher than the initial value of the order, the conditions for adjustment will be indicated by Casa Trovão.

Article 7 – Privacy Policy

Your data is processed in compliance with the legislation on the protection of personal data. These data, which are subject to computer processing, will be included in Casa Trovão’s database(s) and are intended for the registration and presentation of other products and services, as well as institutional information, to be made available by them.

Its provision is optional and you are guaranteed, under the terms of the law, the right to access, rectify and cancel any data that directly concerns you, in person or in writing, directly to the address on the home page of this website.